FAQs

The Entertainer has partnered with Merchmaker Ltd to supply all of the Create Your Own products.

Any Orders placed through the Create Your Own website is solely managed by Merchmaker Ltd. We are entirely responsible throughout the process, from placing an order on the website all the way through to delivery.

The Entertainer is unable to help with any queries and we would always suggest you always contact the Create Your Own team directly - [email protected]

Merchmaker Ltd sells licensed branded merchandise for some of the biggest names in the entertainment and sports industry. Every product is 100% officially licenced and can be personalised with the name of your choice. We work with different companies to bring fans 100 % official licensed merchandise.

We have one goal when it comes to top-notch personalised and branded products - providing the best service! Making sure you receive a custom-made product, made with the best quality materials, custom printed and using only the top quality printers!

Please contact us directly via our email - [email protected] with your questions and order number (if you’ve placed an order).

The Create Your Own Care team are always happy to help and are available to answer your queries via email, Monday to Friday, 9.30am to 5.30pm. Generally, we allow 48 hours for a response and always aim to offer a resolution within a 7 day period. If you require immediate help, you can also use our Live Chat option within office hours.

Create Your Own products are bought from Merchmaker Ltd, not The Entertainer. Create Your Own has a separate checkout from The Entertainer and these products will not show in the ToyShop basket.

To view or check out Create Your Own products, go to the Basket.

That’s correct. All of our Create Your Own products are personalised and supplied by Merchmaker Ltd and the Create Your Own site is considered separate.

You can register as a customer and Log In before you start adding items to your basket or checkout as a guest. It’s suggested to register as you can save billing and shipping information and view all Create Your Own Orders made.

As the Create Your Own website is completely separate to The Entertainer Toyshop products. Any items found on our site are dealt with by Merchmaker Ltd and have a separate basket and checkout process. This also works the other way round, any items added to your basket on The Entertainer Toyshop site will not show in your Create Your Own basket. The checkout process remains separate.

Online Vouchers also remain separate, The Entertainer gift cards are not valid at the Create Your Own checkout and any Create Your Own Vouchers will only work on our website directly.

No, you will only check out once when placing an order with Create Your Own.

However, if you are also buying non-personalised products from The Entertainer, those need to be paid for at The Entertainer’s own checkout.

To cancel or make amendments, please contact us immediately via our email - [email protected] - and we will do our best to complete your request.

Please note: our items generally go into print within the first 24 hours, once the product has been sent for printing, amendments or cancellations are not possible.
Please visit our Returns Policy for more information.

All our parcels are sent on a tracked courier service. You can contact our Customer Services by emailing [email protected] for a status update.

Delivery within the UK is £3.99.

Please allow 5 to 7 working days for your delivery to arrive. Should your order not arrive within that time, please contact Customer Services at [email protected].

The UK delivery fee is £3.99 - this is a set fee and regardless of the number of items added to your basket. A special delivery option is not available at present and all items will be dispatched via Royal Mail.

We only offer dispatch to addresses within the UK and cannot offer any international shipping.

All of our parcels are sent via Royal Mail and are not trackable. From the point of order, 5-7 working days are allowed for any of our items to be delivered. In busier periods or if we experience any print delays, we will always warn you via email.

If you would like to get an update, please contact us immediately via our email - [email protected] - and we would be happy to provide more detail on the status of your Order.

As our items are created by different suppliers, they can be dispatched at different times. Sometimes this can cause a difference in when our products arrive with you. It's suggested allowing up to 7 working days for all items to arrive, however, if you would like to check on the status of items you are welcome to query this via our email - [email protected].

We hope you are delighted with your purchase and do our best to ensure it arrives in perfect condition. If a product is faulty or damaged, please email us - [email protected] as soon as possible. We can then offer an appropriate resolution. If the quality issue can be illustrated with images, make sure to send these over as this will speed up the process. You are not able to return any Create Your Own products to any of The Entertainer stores.


Please visit our Returns Policy for more information.

Yes, you will be responsible for the cost of returning the product to us.

A refund is processed via the same payment method you originally used. Refunds will return to your credit/debit card or PayPal Account. We allow 5-7 working days.

We did not include a returns label as we always need to authorise a return. Sometimes a return is not necessary or (in some cases) not an option. As all of our items are printed on demand and personalised, we can only accept returns if there has been a production issue.

Unfortunately, as Create Your Own products are not supplied by The Entertainer, you cannot return the products to any of The Entertainer stores.

Online Vouchers also remain separate, The Entertainer gift cards are not valid at the Create Your Own checkout and any Create Your Own Vouchers will only work on our website directly.