FAQs

The Entertainer has partnered with Merchmaker Ltd to supply personalised Create Your Own products.

The products are bought directly from Merchmaker Ltd via the Create Your Own section on The Entertainer’s website. Merchmaker Ltd is entirely responsible for the personalisation and delivery of your order, so any questions should be addressed to Merchmaker Ltd.

Merchmaker Ltd sells licensed branded merchandise for some of the biggest names in the entertainment and sport industry. Every product is 100% officially licenced and can be personalised with your name.

At Merchmaker we have one goal: to bring fans 100% official licensed merchandise, giving you the choice from size and colour to designs and quotes, so that you truly receive a custom made product made of best quality materials, custom printed using top quality printers!

Please email [email protected] with your questions and order number (if you’ve placed an order).

Our Customer Service team is available to answer your enquiries via email Monday to Friday 9.30am to 5.30pm. Please allow 48 hours for a response. We aim to resolve the query within 7 working days.

Create Your Own products are bought from Merchmaker Ltd, not The Entertainer. Create Your Own has a separate checkout from The Entertainer and these products will not show in the ToyShop basket.

To view or check out Create Your Own products, go to the Basket.

Yes. As Create Your Own products are personalised and supplied by Merchmaker Ltd, you will need to register with createyourown.thetoyshop.com to place Create Your Own orders.

Create Your Own orders are supplied by Merchmaker Ltd, so the order is placed through Merchmaker’s checkout, rather than The Entertainer’s.

No, you will only check out once when placing an order with Create Your Own.

However, if you are also buying non-personalised products from The Entertainer, those need to be paid for at The Entertainer’s own checkout.

To cancel an order, please contact us immediately at [email protected].

Please note, that once the product has been sent for printing, we are unable to change or cancel your order.
Please visit our Returns Policy for more information.

All our parcels are sent on a tracked courier service. You can contact our Customer Services by emailing [email protected] for a status update.

Delivery within the UK is £3.99.

Please allow 5 to 7 working days for your delivery to arrive. Should your order not arrive within that time, please contact Customer Services at [email protected].

Unfortunately, we currently offer shipping within the UK only. We do not offer international shipping to any other country.

We are working with a selection of courier companies and the carrier depends on the product type and your location.

We hope you will be delighted with your purchase, and we do our best to ensure it arrives in perfect condition. However, should a product be faulty or damaged in delivery, please email [email protected] as soon as possible.
Please visit our Returns Policy for more information.

Yes, you will be responsible for the cost of returning the product to us.

Refunds will be made to the credit card, debit card or PayPal account used for the purchase.

Unfortunately, as Create Your Own products are not supplied by The Entertainer, you cannot return the products to any of The Entertainer stores.

Please send all Create Your Own returns by post to Merchmaker Ltd. To request the postal address, please email us at [email protected].

No. As The Entertainer does not supply Create Your Own products, The Entertainer gift cards are not valid at the Create Your Own checkout.